Before you write
If your question is about a booking you have already made — a pickup time, a change of date, a cancellation or a refund — please contact the tour operator or GetYourGuide directly. We are an independent guide, not a tour operator, and have no access to your booking.
For most planning questions the answer is probably already here: the buyer’s guide, the safety page, pickup zones and the best time to go cover almost everything people ask.
What we would love to hear about
- Anything on this site that is out of date, wrong or unclear.
- Your experience of a safari — good or bad — especially about safety and inclusions.
- Changes to pickup zones, prices or rules that you have seen on the ground.
- Press and partnership enquiries.
We aim to reply within a few working days.
